Privacy Questions Answered
Your account data is archived securely for 24 months to satisfy legal retention rules and allow you to reopen if you choose. After that period, we delete personal identifiers. Aggregate gameplay statistics may remain in anonymised form for platform analytics. You can request earlier deletion where local law permits by contacting support.
Yes. Log in, go to Account > History, and you'll see your full transaction log and all gameplay sessions with timestamps and bet amounts. Live chat and email also accept data-export requests; we'll send you a CSV file within 48 hours that includes every deposit via DANA, OVO, GoPay, QRIS and every game session since account creation.
We collect your general location (region level) from your IP address to verify you're playing from a supported area and to prevent account abuse. We do not track your precise physical location or sell location data. Depends on local law for what regions we support; check your account eligibility page.
All payment transactions are encrypted end-to-end using TLS 1.2 and routed through our licensed payment gateway partners. We never see your wallet PIN or card full number; the payment processor tokenises your details so only a secure reference is stored on our servers. Your wallet credentials stay in your payment app.
Only if you opt in. When you sign up, we ask if you'd like to receive updates about new games and promotions. You can toggle email preferences in Account > Communications anytime, and we honour your choice immediately. Toggling off does not affect gameplay or withdrawals.
Change your password immediately and enable two-factor authentication in Account Settings > Security. Contact live chat or email support with the date and time you noticed the issue. Our team will review login logs, freeze suspicious activity, and help you secure your account within 2 hours during business hours.
No—payment processors (DANA, OVO, GoPay, QRIS) need your basic information to process deposits and withdrawals. We share only the minimum data they require: your name, phone number and transaction amount. You can review our processor list and their privacy policies by asking live chat for links to their privacy pages.
